Deposits

To confirm a booking, a deposit of 50% of the total accommodation cost is required.

Payment methods: For deposits we accept Direct Bank Deposit (our preferred method), Visa, Mastercard or Cheque. Balances paid prior to your stay must use one of the above methods whilst any monies owing during your stay should be paid in cash.

Cancellations & refunds

Cancellations notified more than 30 days prior to commencement of the booking will be entitled to a full refund of any deposit paid minus a $35 administration fee.

Cancellations made between 14 and 30 days prior to commencement of the booking will forfeit any deposit paid.

Cancellations made 14 days or less prior to commencement of the booking will forfeit all monies paid unless a replacement booking can be secured in the time available.  In that event a full refund of deposit minus a $30 administration fee will be given.

Gift certificates

Gift certificates must be redeemed by the expiry date and may not be exchanged for cash.  Certificates are valid for 12 months from the date of purchase and are not refundable.

Arrival & Key Collection

Details regarding check in and check out times for your property, key collection and directions are contained in a confirmation letter which will be sent once a 50% deposit has been received.

Number of guests

The total number of guests staying at the property should not exceed the number of guests booked for unless prior notice and consent is given.  At no times should this number exceed the total number of guests permissible for the property in question.

The price charged is for domestic use only and not for parties or functions. Accordingly, this rate does not allow for the extra wear associated with functions in terms of cleaning, garbage removal, wear and tear, repairs etc.  Furthermore, guests are not permitted to erect tents or park caravans adjacent to the property.

Failure to comply with these conditions may result in cancellation of the booking and / or incur additional fees.

Damages, breakages, loss, additional cleaning

Any damage, breakage or loss to or from the property are the tenants responsibility during their stay. Upon check out guests are required to leave the premises clean and tidy. Tenants shall be liable for all costs and expenses incurred as a result of such damage, breakages, loss or additional cleaning required.  Southern Ocean Retreats shall be entitled to recover any costs and expenses arising from such damage or breakage and debit any credit card used to make the principal payment.

Departure

Upon completion of your stay we ask that the property be left in a similar state to its condition on arrival. In particular, dishes need to be washed, properly dried and stacked away, and the BBQ cleaned after use.

Smoking

Smoking is strictly prohibited inside all properties operated by Southern Ocean Retreats. Guests found smoking will be asked to leave and all additional cleaning and deodorizing costs will be charged.  Any damage caused by smoking will also result in extra charges.

Pets & Firearms

In accordance with the provisions of the National Parks & Wildlife Act (1972) all domestic animals and firearms are prohibited in Deep Creek Conservation Park.  Substantial fines and possible prosecution may be incurred if these regulations are not observed.

Outside Fires

Under no circumstances may outside fires be lit near our properties at any time of the year.  Failure to comply with this condition will result in termination of your stay and additional fees charged for restoration.

Rainwater

All properties operated by Southern Ocean Retreats rely solely on harvested rainwater for kitchen and bathroom services.  In keeping with the principles of conservation we ask that guests use this finite resource wisely at all times.

Park Entry Fees

Park Entry Fees apply in Deep Creek Conservation Park.  Details and permits can be obtained from the DEWNR website: http://www.environment.sa.gov.au/parks/Find_a_Park/Browse_by_region/Fleurieu_Peninsula/deep-creek-conservation-park

Guests staying with Southern Ocean Retreats are provided with a complimentary Park Pass for use during their stay and are not required to purchase a Park Pass to gain access to our property.